These terms and conditions govern your use of the Flowature Studios (referred to as “we,” “us,” or “our”) website (“our Website”) and set out our privacy policy concerning personal information collected from you (“you” or “your”). By visiting and/or using our Website and associated services, you agree to be bound by these terms and conditions. 

We reserve the right to change these terms and conditions at any time without notice, and any such changes will be effective immediately. Your continued use of our Website after any changes constitutes your agreement to comply with and be bound by the amended terms and conditions. Therefore, we advise you to review these terms and conditions periodically for updates.

Your Obligations

By using our Website, you agree to:

• Not interfere or attempt to interfere with our Website using any software program, routine, or other activity.
• Not block, obscure, overwrite, or modify any content on our Website.
• Not copy, reproduce, modify, re-publish, upload to a third party, transmit, post, or distribute the contents of our Website electronically or otherwise without our express authorisation. However, you may download and view the content for personal, non-commercial use only, provided you keep all content intact and unaltered.
• Not use our Website unlawfully or in violation of the rights of any person or prohibited by these terms and conditions.
• Not submit any content or information to our Website that may contain malicious code, data, or set of instructions that causes harm or adversely affects the intended function of our Website, including viruses, trojan horses, worms, or other computer programming/software routines.

Our Website

We aim to provide access to our Website 24/7, except for upgrade and maintenance times. However, we do not guarantee uninterrupted or error-free access, nor do we warrant that our Website or server are free of viruses or harmful components.

The information on our Website is provided “as is,” and while we strive for accuracy and completeness, we make no representation or warranty regarding its reliability.

We disclaim all express or implied terms, conditions, warranties, and representations regarding our Website and goods.

We are not liable for any indirect or consequential loss or damages resulting from your use of our Website.

Intellectual Property

We own all intellectual property rights in the content of our Website, including copyrights in photographs and software. You may access our Website for personal, non-commercial use only. You may not adapt, reproduce, store, distribute, or commercialise any information or goods obtained from our Website without our written permission. You may not copy, reverse engineer, decompile, or reproduce any part of our intellectual property without our prior written consent. You may not use or copy any trademark, logo, or other intellectual property owned by us without our approval. These terms & conditions grant you no title, right, or interest in our intellectual property.

Privacy & Personal Information

We collect personal information directly from you for various purposes, including credit applications, sale of goods, internal management, and marketing. We may communicate with you via email for these purposes. We do not disclose your personal information to third parties for direct marketing. Our web server may log details about your computer and use cookies to enhance your browsing experience.

We protect your personal information from unauthorised access, modification, and disclosure.

Retailer Terms & Conditions

Supply of Goods

All supplies of goods are subject to our Terms & Conditions of Sale, which prevail in case of any inconsistency. Retailers must agree to our Terms & Conditions of Sale upon commencing business with us.

Prices

Prices are subject to change without notice.

Order Delays

Consumer will be notified of any temporary product unavailability within one business day.

Options include back orders or refunds.

Australia-wide Delivery

Paid shipping is offered across Australia.

Orders aim to be dispatched promptly, with delivery tracking available.

International Shipping

International shipping is available with a flat fee.

Delivery times vary depending on the destination country.

Order Confirmation and Tracking

Consumers receive email confirmations and tracking numbers for orders.

Minor Discrepancies in Products

Handmade jewellery may have minor discrepancies, which are not considered defects.

30-day Money-Back Guarantee

Retailers can return products within 30 days for a refund under certain conditions.

12-Month Warranty against Defects

Our jewellery products come with a 12-month warranty against defects.

Promotional Codes

Promotional codes may be provided to retailers for discounts.

Free Gift Offer

Free gift offers are available to retailers subject to conditions.

Consumer Guarantees & Exclusion of Liability

Consumer guarantees and statutory rights apply to retailer purchases.

Security Policy

The security policy for retailers is the same as for consumers.

Capacity

Retailers must be capable of making legally binding contracts.