ALL YOU NEED TO KNOW
Frequently Asked Questions
Absolutely! We love bringing your unique vision to life. Whether you have a specific design in mind or need inspiration, we’re here to create a custom piece that reflects
your style and personality.
To request a custom design, simply reach out to us through our website or contact us directly. Let us know your ideas, preferences, inspo photos and any specific details you’d like to incorporate into your earrings.
Of course! We welcome your original designs and ideas. We have more a tendency to more start with an original Flowature design that already exists and build it from there. But feel free to share any sketches, images, or inspiration you have, and we’ll work closely with you to bring your vision to life.
The process for creating custom resin earrings typically involves consultation, design development, creation, and finalisation. We’ll start by discussing your ideas and preferences, then develop a design concept together. Once the design is approved, we’ll craft your earrings with meticulous attention to detail, ensuring they meet your expectations. If its hand poured resin we can often do a 2nd revision pour if colouring isn’t correct, but if the customer changes their mind or wants additional pours this could result in a additonal cost.
The timeframe for custom resin earrings varies depending on the complexity of the design and our current workload. The average time is 4 weeks, but if needs to be rushed can be done within 10 days. We’ll provide you with an estimated timeline during the consultation phase, and we’ll keep you updated on the progress of your earrings throughout the creation process.
Pricing for custom resin earrings depends on factors such as design complexity, materials used, and labor involved. We strive to offer pricing for our custom creations that is close to original online price but this will provide to you with a quote based on your specific design requirements.
We understand that preferences may change, so we’re happy to accommodate minor revisions to the design before production begins. However, significant changes may incur additional charges and could impact the timeline for completion.
No, our earrings are incredibly lightweight, typically weighing less than a 50 cent coin combined. This is thanks to the use of resin and acrylic materials, ensuring you can wear your sparkle comfortably all day. If you have any specific questions about our earrings, please feel free to reach out to us at hello@flowaturestudios.com.
Yes, we do! For earrings, there’s a flat fee of $15 for international shipping, and we kindly ask for your patience as delivery may take between 2-4 weeks. As for artworks, please contact us for a personalised quote, as prices vary depending on factors such as size, weight, and location.
Please allow between 2-4 business days for your order to be processed, with delivery within Australia typically taking up to 2 weeks, especially for remote locations. Local deliveries within the Brisbane area may even arrive the same day they’re sent out. For any inquiries regarding delivery, don’t hesitate to email us at hello@flowaturestudios.com.
We use either Sendle or Australia Post for our delivery services.
Absolutely! Simply add a note to your order specifying that you require clip-ons and any relevant allergy information. Please allow a few additional days for delivery to accommodate this request, i.e. allowing glue to sit.
Yes, we understand the importance of catering to allergies. When placing your order, please specify any materials you cannot wear, along with your preferred alternatives within a realistic cost range. We’ll be in touch if we need further clarification. Please allow an extra week for us to make these adjustments.
Certainly! We want you to love your purchase. You have up to 30 days to return unworn items for either a full refund (excluding shipping) or an exchange. Please note that the same design, colour, and finish may not always be available for exchanges.
If your earrings have broken due to a fault within a year of purchase, we’re happy to offer repair, exchange, or possibly a refund depending on the circumstances. If the damage is due to wearer’s handling, we can still repair the earrings, albeit with shipping and repair costs. Please reach out to
hello@flowaturestudios.com for further assistance, providing photos for reference.
We recommend using a microfibre cloth to gently clean your earrings. Avoid using alcohol-based cleaning products, especially on mirror acrylic or gold/silver components, as this may tarnish the finishes. Additionally, refrain from using hairspray, perfume, or sanitisers near your earrings, as these may also affect certain components.
You can find us at various markets across Brisbane and Melbourne, where we showcase and sell our products. Alternatively, you can shop from our wholesalers like the Museum of Brisbane and QAGOMA for a curated selection.
Yes, we do! We’re open to working with other businesses and can even arrange exclusive pieces, collections, and designs for interested shops. For further inquiries and information, please contact us at hello@flowaturestudios.com.